Activities

OSIATIS services are there to keep running the IT infrastructure that your company designed and built:

• ensuring the availability of IT resources
• supporting IT users in daily operations
• optimizing the operations and processes within your IT organisation

Maintenance of critical servers and storage

• Hardware maintenance
• Software support
• Datacenter managed services
• Network and systems management
• Installation and relocation services

Workplace managed services

• Desktop management
• Service Desk
• Migration and roll-out projects
• Network optimisation & performance analyses
• Security monitoring and administration

Application management

• Assess: we provide insight in current risks as well as a roadmap for transitioning the application support
• Transition: we take over responsibility minimizing service disruption and guaranteeing an initial service level
• Transform: we increase maintainability of the code, re-document, mitigate operational risks and take measures to increase availability
• Run: we provide you application support, including enhancements and evolutions

IT Service Management

• ITIL Quick Scan
• IT SM Process Consultancy
• IT Service Management tools implementation
• Service Level Management