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Running IT as a Service
Today, IT has moved from technology-centric to service -centric.
IT organisations have to show their contribution to business,
define and demonstrate service levels to customers, while
at the same optimizing time spent by IT teams and cost-justifying
IT assets as they support or impact service performance.
We, at
Osiatis, help to build the run.
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Organize
end-user support and configuration management |
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Become
proactive through setting up problem management, change
management |
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Implementing
new service catalogues and defining SLA structures |
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Internet/Intranet/Extranet solutions |
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Service
Improvement Programs |
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Process blueprinting and organisational coaching |
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Industrialisation of volume activities ( desktop management) |
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> Automation
for quality ( change management, release management) |
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Service
Management tooling |
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Service Desk and Service Management tooling |
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